United States (change)
Naim Label

Returns Policy

Refund Policy

In respect of the purchase of music or merchandise on physical medium via mail or otherwise, the user has the right to cancel the order within seven (7) days of agreeing to Naim's Terms & Conditions or the receipt of goods, whichever is the longer.

In cancellation of any order, all said music and merchandise music be returned to Naim Audio Ltd. A full refund will be issued by Naim through RBS Worldpay (for online card transactions) or company cheque (for order by phone, postal order or fax) but only upon receipt of the returned physical goods by Naim Audio Ltd.

If you wish to complain about faulty music or merchandise in order to claim a full refund, then please CONTACT US or call us on +44 (0) 1722 426600.

Alternatively, return the goods complete with a copy of said naimlabel.com bill issued at point of purchase, contact details, highlighting any individual faults, directly to Naim Audio Ltd at the following address: Goods Returns, Naim Audio Ltd, Southampton Road, Salisbury, Wiltshire, SP1 2LN, United Kingdom.

Please note that our Returns Policy does not and cannot apply to any music downloads sold from naimlabel.com unless there is fault in the data file supplied itself for which we will admit full liability for and will resupply a link to the complete download within 72 hours or else a full refund will be offered.

Please do not attempt to copy our music downloads and then demand a refund. Piracy is slowly killing the music industry and we appreciate your honesty and support.


Downloaded Music Usage Rights

Once you have paid for any downloadable products, we make downloads available to you. You are not able to cancel any purchase of downloads after you have confirmed payment.

Except for these usage rights, any selling copying, reproduction, lending or hiring, public performance, broadcasting or any other form of distribution of all downloaded material are prohibited and will constitute a copyright infringement.


If you are unable to complete the download process or wish us to provide a replacement for a file that is defective please contact our helpdesk by using the contact details and, where this is due to our default, we will replace or refund the download. Downloads may not be returned for any reason unless they are defective.

You are entitled to download, export, burn or copy downloads solely for personal, non-commercial use in accordance with the terms of this agreement.

This entitlement is solely an accommodation to you. This entitlement does not constitute a grant or waiver of any rights of the copyright owners in any downloads. No right, title or interest in any downloads or software is transferred to you as a result of any downloading or copying or otherwise. All rights in the downloads are owned by Naim Label or its licensors and you have only a limited, non-transferable, non-exclusive, revocable, non-sub-licensable right to use the downloads for personal use in accordance with the terms of this Agreement.

DRM is not currently encoded on any download available on this website. This does not mean that you are free to use the files any way you see fit. You continue to be bound by the rights of the copyright owner.

Naim Label reserves the right to modify the usage rules at any time and appreciates the support of the digital music buying public!



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